Meadhikari

Return and Refund Policy for Meadhikari

Effective Date: 06 Nov 2024

At Meadhikari, we strive to provide you with the best experience while using our app for accessing previous year question papers and test preparation materials. However, if you are not satisfied with your purchase or encounter any issues, we offer a straightforward return and refund process. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Refunds

Refunds are applicable under the following circumstances:

  • Technical Issues: If you are unable to access the purchased content due to a technical fault on our end, and the issue cannot be resolved within a reasonable time.
  • Duplicate Payment: If you have been charged multiple times for the same transaction due to a processing error.
  • Unauthorized Purchase: If a purchase was made without your consent or due to fraudulent activity.

Refunds are not applicable if:

  • You change your mind after purchasing the content.
  • You fail to meet the technical requirements to access the app (e.g., incompatible device or software).
  • You violate our Terms and Conditions or misuse the app.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at contact@meadhikari.com within 7 days of the purchase date.
  2. Provide your transaction details, including the order ID, date of purchase, and a description of the issue.
  3. Our team will review your request and respond within 3-5 business days.

3. Refund Processing

If your refund request is approved:

  • The refund will be processed within 7-10 business days.
  • The refund will be credited to the original payment method used during the purchase.
  • You will receive a confirmation email once the refund has been processed.

4. Non-Refundable Items

The following items are non-refundable:

  • Partially used or accessed content.
  • Subscription fees after the subscription period has started.
  • Any promotional or discounted purchases, unless otherwise stated.

5. Cancellation Policy

You may cancel a subscription or purchase before the content is accessed or downloaded. Once the content is accessed, cancellations are not permitted, and refunds will not be issued.

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Email: contact@meadhikari.com

Thank you for choosing Meadhikari. We are committed to ensuring your satisfaction!